On This Page
- 1. Introduction
- 2. Information We Collect
- 3. Sources of Information
- 4. How We Use Information
- 5. Legal & Business Purposes
- 6. Sharing Your Information
- 7. Payments & Transaction Security
- 8. Cookies & Tracking
- 9. Marketing Communications
- 10. Data Retention
- 11. Data Security
- 12. Your Privacy Rights
- 13. International Transfers
- 14. Children’s Privacy
- 15. Third-Party Services
- 16. Changes to This Policy
- 17. Contact Us
1. Introduction
2. Information We Collect
Personal Information
Purchase Information
Payment Information
Technical Information
Customer Service Information
Preferences
3. Sources of Information
- Directly from you when you purchase products, contact us, register an account, subscribe, or complete forms.
- Automatically when you browse or interact with our website.
- From payment processors, ecommerce platforms, shipping providers, fraud-prevention services, and customer-support tools.
- From business partners, suppliers, wholesale customers, or publicly available business sources where lawful.
4. How We Use Your Information
- Process, fulfill, ship, and manage customer orders.
- Process refunds, returns, credits, and customer service requests.
- Verify transactions and help prevent fraud, abuse, or unauthorized activity.
- Communicate about orders, accounts, deliveries, products, policies, and service updates.
- Create and maintain customer accounts.
- Improve website functionality, product selection, customer service, and shopping experiences.
- Measure website usage, performance, and marketing effectiveness.
- Provide newsletters, promotions, and marketing communications where permitted.
- Maintain business, accounting, tax, compliance, and transaction records.
- Protect our legal rights, customers, systems, property, and business operations.
5. Legal & Business Purposes
- Provide products or services you request.
- Complete or administer a transaction.
- Comply with legal, tax, accounting, regulatory, or recordkeeping obligations.
- Protect against fraud, cybersecurity threats, misuse, and unauthorized activity.
- Support legitimate business operations such as improving products and services.
- Act with your consent where consent is required.
6. Sharing Your Information
7. Payments & Transaction Security
8. Cookies & Tracking Technologies
9. Marketing Communications
10. Data Retention
11. Data Security
12. Your Privacy Rights & Choices
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of certain information, subject to legal and business retention requirements.
- Withdraw consent where processing is based on consent and withdrawal is legally available.
- Opt out of certain marketing communications.
- Request information about how personal information is used or disclosed.
- Raise questions or concerns regarding our privacy practices.
13. International Data Transfers
14. Children’s Privacy
15. Third-Party Websites & Services
16. Changes to This Privacy Policy
17. Contact Us
Sunrise United — Head Office
Edmonton, Alberta T5J 3R8
Canada
Privacy & Data Protection
Privacy Policy
Privacy Policy
Your privacy matters. This policy explains what information Sunrise United Garden Center may collect, why we collect it, how we use and protect it, and the choices available to you.
1. Introduction
Sunrise United Garden Center (“Sunrise United,” “we,” “us,” or “our”) is committed to respecting and protecting the privacy of customers, website visitors, wholesale customers, suppliers, business contacts, and other individuals who interact with us.
This Privacy Policy explains how we may collect, use, store, disclose, and protect personal information when you use our website, create an account, place an order, communicate with us, subscribe to marketing, visit one of our locations, or otherwise interact with Sunrise United Garden Center.
2. Information We Collect
Personal Information
Name, mailing address, billing address, shipping address, email address, phone number, and account profile details.
Purchase Information
Items purchased, order history, delivery information, returns, refunds, preferences, customer support records, and related transaction details.
Payment Information
Payment details may be processed by third-party payment providers. We may receive limited transaction details such as payment status, transaction identifiers, card brand, and last digits where provided.
Technical Information
IP address, browser type, device type, operating system, referring pages, pages visited, session information, cookie identifiers, and website interaction data.
Customer Service Information
Emails, support requests, complaints, refund inquiries, reviews, survey responses, and other communications you choose to send us.
Preferences
Gardening interests, seed preferences, growing goals, newsletter preferences, wholesale interests, and other information you voluntarily provide.
3. Sources of Information
We may collect information:
- Directly from you when you purchase products, contact us, register an account, subscribe, or complete forms.
- Automatically when you browse or interact with our website.
- From payment processors, ecommerce platforms, shipping providers, fraud-prevention services, and customer-support tools.
- From business partners, suppliers, wholesale customers, or publicly available business sources where lawful.
4. How We Use Your Information
We may use personal information to:
- Process, fulfill, ship, and manage customer orders.
- Process refunds, returns, credits, and customer service requests.
- Verify transactions and help prevent fraud, abuse, or unauthorized activity.
- Communicate about orders, accounts, deliveries, products, policies, and service updates.
- Create and maintain customer accounts.
- Improve website functionality, product selection, customer service, and shopping experiences.
- Measure website usage, performance, and marketing effectiveness.
- Provide newsletters, promotions, and marketing communications where permitted.
- Maintain business, accounting, tax, compliance, and transaction records.
- Protect our legal rights, customers, systems, property, and business operations.
5. Legal & Business Purposes
Depending on the situation and applicable law, we may process personal information because it is necessary to:
- Provide products or services you request.
- Complete or administer a transaction.
- Comply with legal, tax, accounting, regulatory, or recordkeeping obligations.
- Protect against fraud, cybersecurity threats, misuse, and unauthorized activity.
- Support legitimate business operations such as improving products and services.
- Act with your consent where consent is required.
7. Payments & Transaction Security
Payments may be processed through secure third-party payment providers. We generally do not need to store complete payment-card numbers on our own systems when those providers process the transaction.
Payment providers may collect and process information necessary to authenticate transactions, prevent fraud, comply with financial regulations, process refunds, manage disputes, and complete payments.
9. Marketing Communications
Where permitted by law, we may send promotional emails, newsletters, product announcements, growing tips, special offers, or other marketing communications.
You may unsubscribe from promotional email communications by using the unsubscribe mechanism in the applicable message or by contacting us. Administrative messages relating to orders, security, account activity, customer service, or legal matters may still be sent when necessary.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfillment, customer support, fraud prevention, accounting, tax, dispute resolution, legal compliance, and legitimate business recordkeeping.
Retention periods may vary depending on the nature of the information, the type of transaction, applicable legal requirements, and whether an account or business relationship remains active.
11. Data Security
We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
Measures may include access controls, authentication, encryption or encrypted transport where appropriate, fraud monitoring, secure payment providers, system maintenance, and restricted access to information based on business need.
12. Your Privacy Rights & Choices
Depending on your location and applicable law, you may have rights or choices relating to your personal information, which may include the ability to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of certain information, subject to legal and business retention requirements.
- Withdraw consent where processing is based on consent and withdrawal is legally available.
- Opt out of certain marketing communications.
- Request information about how personal information is used or disclosed.
- Raise questions or concerns regarding our privacy practices.
We may need to verify your identity before completing certain privacy requests.
13. International Data Transfers
Some service providers or technology systems may store or process information outside Alberta or outside Canada. When information is processed in another jurisdiction, it may be subject to the laws and lawful access requirements of that jurisdiction.
Where appropriate, we seek to use service providers and safeguards reasonably designed to protect personal information.
14. Children’s Privacy
Our website and online store are intended for general audiences and are not designed to knowingly collect personal information from children in circumstances requiring parental consent. If we learn that personal information has been collected improperly, we will take reasonable steps to address the matter.
15. Third-Party Websites & Services
Our website may contain links to third-party websites, payment providers, social media platforms, shipping companies, or other services. These third parties operate independently and may maintain their own privacy policies and practices.
We encourage you to review the privacy policies of third-party services before providing personal information to them.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal obligations, or privacy practices. The updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after an updated policy is posted may be subject to the revised policy to the extent permitted by law.