Support Center
Frequently Asked Questions
Find quick answers to your questions about orders, shipping, seeds, garden supplies and more. We’re here to help you grow a healthier, happier tomorrow.
Popular searches: track my order, shipping times, returns, seed storage, wholesale
Order Status
Check your order status and tracking information.
Shipping & Delivery
Learn about shipping options and delivery times.
Returns & Refunds
Our return policy and how to start a return.
Payment Information
Accepted payment methods, billing and security.
Damaged Orders
Received a damaged item? We’ll make it right.
Browse FAQs by Category
Choose a category below to find the answers you need.
Popular Questions
Find answers to the most common questions. Click a question to see the full answer.
How long does shipping take?
Most orders are processed within 1 – 3 business days and shipped via Canada Post or trusted couriers. Delivery typically takes 3 – 7 business days within Canada, depending on your location. Remote areas may take longer.
How do I track my order?
A tracking number is emailed to you as soon as your parcel ships. You can also enter your order number and email address on our Order Status page at any time to see the latest update.
What if my order arrives damaged?
Contact our support team with your order number and clear photos of the damaged item, the packaging and the shipping label. We will review your claim and arrange a replacement, store credit or refund. Full details are on our Damaged Orders page.
Can I return seed packets?
Unopened seed packets in their original condition can be returned. Opened seed packets cannot be returned for quality and safety reasons. Please see our Refund Policy for the return window and full conditions.
Do you offer wholesale pricing?
Yes. We offer wholesale and bulk pricing for farms, greenhouses, garden centres, retailers, schools and community projects. Visit our Wholesale page or get in touch and our team will put together a quote for you.
How should I store my seeds?
Keep seeds somewhere cool, dark and dry, in a sealed container away from humidity and direct sunlight. Stored properly, most seeds stay viable for several seasons, though germination rates gradually decline over time.
Are microgreen seeds non-GMO?
[TO BE CONFIRMED BY CLIENT — do not publish this answer until the supplier certification wording has been approved.]
How do I contact customer support?
Email cs@sunrisegarden.site or call +1-236-975-3299, Monday to Friday, 9:00 AM to 5:00 PM MST. You can also use the form on our Contact page. We aim to reply within one business day.
Need Help?
Our friendly team is here for you.
Email Us
cs@sunrisegarden.site
We’ll get back to you within 1 business day.
Call Us
+1-236-975-3299
Mon – Fri, 9:00 AM – 5:00 PM (MST)
Live Chat
Chat with us on our website
Available during business hours
Visit Us
Come see us in person
at one of our locations.
Still Need Help?
Can’t find what you’re looking for? Check out our full Help Center or get in touch — we’re always happy to help!
Let’s Grow a Brighter Tomorrow Together
Whether you’re a home gardener, a business, or part of a community initiative, we’re here to support your growing journey.