1. Policy Overview

Sunrise United Garden Center (“Sunrise United,” “we,” “us,” or “our”) is committed to providing quality seeds, garden supplies, microgreen products, growing products, and related merchandise.

If you are not satisfied with an eligible purchase, we will review your request fairly and in accordance with this Refund Policy and applicable law.

2. Return Eligibility

Unless a product-specific policy states otherwise, eligible unopened and unused products may be returned within 30 days of delivery or purchase, provided that the item is in its original condition and packaging and proof of purchase is available.

3. Non-Returnable Items

Unless defective, damaged, incorrectly supplied, or returnable under applicable law, the following items may be non-returnable:

• Opened seed packets or seed products whose seals have been broken.
• Live plants, cuttings, seedlings, or other perishable plant materials.
• Opened growing media, soil, fertilizers, amendments, or consumable growing products.
• Custom-packed, custom-labelled, special-order, or made-to-order products.
• Products damaged through improper storage, handling, watering, planting, exposure, or misuse after delivery.
• Clearance or final-sale items where clearly identified as final sale.
• Gift cards, downloadable products, or other items that are not ordinarily returnable by their nature.

4. Seeds, Germination & Growing Results

Seeds are biological products and growing results can vary because of temperature, moisture, storage, soil conditions, light, planting depth, climate, disease, pests, and other factors outside our control.

If you believe a seed product is defective or has a material germination issue, contact us promptly with the product name, lot or batch information if available, purchase date, photos where relevant, and a description of your growing conditions and concern.

We may request additional information before determining whether replacement, store credit, refund, or another remedy is appropriate.

5. Damaged, Defective or Incorrect Orders

Please inspect your order as soon as reasonably possible after delivery. If an item arrives damaged, defective, missing, or materially different from what you ordered, contact us promptly.

For faster review, provide your order number and clear photographs of the product, packaging, shipping label, and damage or discrepancy. We may ask that damaged packaging be retained until the claim is resolved.

6. How to Request a Return or Refund

1. Contact Customer Service. Email cs@sunrisegarden.site and include your order number.
2. Describe the issue. Tell us which item you want to return and the reason for the request.
3. Provide documentation. Include photographs or other supporting information when the item is damaged, defective, or incorrect.
4. Wait for return instructions. Do not send an item back until we confirm the return method and destination where applicable.
5. Package the item securely. Eligible returns must be protected from damage and include any required identifying information.

7. Return Shipping

Where a return is caused by our error, an incorrect item, or a verified product defect, we may provide a return label or reimburse reasonable return shipping, depending on the circumstances.

For discretionary returns that are not caused by our error, the customer may be responsible for return shipping costs. Original shipping charges may be non-refundable unless required by law or the return resulted from our error.

We recommend using a trackable shipping method for higher-value returns. We are not responsible for returned items lost in transit before reaching the authorized return destination.

8. Refund Processing

Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are generally issued to the original method of payment unless another lawful arrangement is agreed to.

Shipping charges, duties, or other fees may be refundable only where required by law or where the return resulted from our error.

9. Exchanges

Where inventory is available, we may offer an exchange for an eligible item. The fastest method may be to return the original item for review and place a new order for the replacement product.

Price differences may apply when exchanging for a different item, size, package, or product.

10. Order Cancellations

Contact us as soon as possible if you need to cancel or change an order. We will attempt to accommodate the request, but cancellation is not guaranteed once picking, packing, custom preparation, or shipment has begun.

If an order has already shipped, the applicable return rules will generally apply.

11. Sale, Promotional & Clearance Items

Sale and promotional products remain subject to this policy unless they are clearly identified as final sale or subject to specific promotional conditions. Final-sale restrictions do not override any rights that cannot legally be excluded.

12. Wholesale, Commercial & Bulk Orders

Wholesale, farm, reseller, institutional, commercial, and bulk purchases may be governed by separate quotation, invoice, purchase-order, or contract terms.

Large-volume seed orders, custom packaging, special sourcing, and commercial orders may be non-cancellable or subject to restocking, handling, shipping, or other agreed charges once processing has begun.

Where written wholesale or commercial terms conflict with this Refund Policy, the specific written agreement will govern the conflicting provision.

13. Payment Disputes & Chargebacks

If you believe a charge is incorrect, please contact us first so we can review the transaction and attempt to resolve the matter directly.

Unauthorized payment claims, card disputes, and chargebacks may also be reviewed by the applicable payment provider or financial institution under its own procedures.

14. Consumer Rights & Legal Exceptions

Nothing in this Refund Policy is intended to exclude, restrict, or replace any consumer right, warranty, remedy, or legal protection that cannot lawfully be waived.

If applicable law provides you with greater rights than those described in this policy, the applicable legal requirements will prevail.

15. Our Locations

16. Contact Us

For return requests, damaged orders, refund questions, or other assistance, please contact our customer service team.