1. Introduction

Welcome to Sunrise United Corporation (“Sunrise United Corporation,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) apply to your access to and use of our website, online store, accounts, customer service channels, products, wholesale services, and other services we make available.

By accessing the website, creating an account, submitting an order, purchasing products, or otherwise using our services, you agree to these Terms. If you do not agree, please do not use the website or place an order.

2. Eligibility & Acceptance

You must have legal capacity to enter into a binding agreement in your jurisdiction. If you use the website on behalf of a company, organization, or other entity, you represent that you are authorized to bind that entity to these Terms.

We may refuse service, restrict access, or decline transactions where permitted by law, including where we reasonably suspect fraud, misuse, unauthorized activity, or violations of these Terms.

3. Use of Our Website

You may use our website only for lawful personal or business purposes. You may not:

• Attempt to gain unauthorized access to accounts, systems, servers, or data.
• Interfere with website performance, security, or availability.
• Use automated tools to scrape, harvest, or extract content without permission.
• Introduce malicious code, viruses, or other harmful technologies.
• Use the website to engage in fraudulent, deceptive, abusive, or unlawful activity.
• Misrepresent your identity, authority, payment information, or transaction details.

4. Accounts & Security

You may be able to create an account to place orders, manage purchases, save preferences, or access certain services. You are responsible for maintaining the confidentiality of your login credentials and for activity occurring through your account.

You agree to provide accurate, complete, and current information and to update information when necessary. Contact us promptly if you believe your account or credentials have been compromised.

5. Product Information

We make reasonable efforts to present product names, descriptions, images, sizes, quantities, ingredients or materials, growing information, packaging, and pricing accurately. However, minor variations may occur.

Product photographs are illustrative. Natural products, seeds, plants, soils, and gardening supplies may vary in appearance, colour, size, packaging, crop year, or other characteristics.

6. Seeds, Germination & Growing Results

Seeds and living plant materials are biological products. Germination, growth, yield, appearance, and harvest results can be affected by storage, temperature, moisture, soil, lighting, growing methods, pests, disease, climate, handling, and other conditions outside our control.

Any germination rates, planting guidance, growing timelines, harvest expectations, or educational materials are provided as general information unless expressly guaranteed in writing for a specific product.

Customers are responsible for confirming that products are suitable for their intended growing conditions and for complying with applicable agricultural, import, quarantine, or planting restrictions.

7. Orders & Acceptance

Submitting an order does not necessarily mean the order has been accepted. We may review orders for availability, payment authorization, address verification, fraud prevention, shipping restrictions, and other legitimate business reasons.

An order becomes accepted when we confirm acceptance or begin fulfillment, depending on our order process. We may cancel or modify an order before shipment where necessary, including for pricing errors, inventory shortages, suspected fraud, shipping restrictions, or payment problems.

8. Pricing, Taxes & Payment

Prices are displayed in the currency identified on the website or checkout page. Unless otherwise stated, applicable taxes, shipping fees, handling charges, duties, or other charges may be added at checkout.

We may correct typographical, pricing, or product-information errors and may cancel orders affected by a material error, subject to applicable law.

Payment must be successfully authorized before an order is fulfilled. Payment providers may apply their own terms, security checks, fraud controls, or transaction requirements.

9. Shipping & Delivery

Shipping times are estimates unless we expressly state otherwise. Delivery times may be affected by inventory, weather, carrier delays, remote locations, customs processing, seasonal demand, or events outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address. Additional charges may apply for address corrections, reshipments, rejected deliveries, or other carrier-related issues attributable to inaccurate information provided by the customer.

Risk of loss and title may transfer as provided by applicable law and the shipping terms presented at checkout.

10. Returns & Refunds

Returns, refunds, damaged-product claims, incorrect-order claims, and related remedies are governed by our published Refund Policy, together with any product-specific conditions disclosed at purchase.

Some products, including opened seed packets, live plants, custom orders, clearance products, downloadable content, or other perishable or special-order items, may be subject to restrictions or may be non-returnable except where defective, damaged, incorrectly supplied, or otherwise required by law.

View our Refund Policy

11. Wholesale & Bulk Orders

Wholesale, commercial, institutional, farm, reseller, and bulk purchases may be subject to additional pricing, minimum-order requirements, payment terms, shipping terms, product availability, documentation, and separate written agreements.

Where separate wholesale terms conflict with these Terms, the specific written wholesale agreement or order terms will govern the conflicting provision.

12. Promotions, Discounts & Gift Offers

Discount codes, promotional offers, credits, giveaways, and special pricing may be subject to expiration dates, eligibility rules, quantity limits, minimum purchases, product exclusions, and other conditions.

Unless expressly stated, promotions cannot be combined, redeemed for cash, transferred, or applied retroactively to previously completed purchases.

13. User Conduct & Customer Submissions

If you submit reviews, photographs, comments, questions, feedback, or other content, you represent that you have the right to provide that content and that it does not violate another person's rights or applicable law.

We may remove or decline to publish content that is unlawful, deceptive, abusive, defamatory, infringing, threatening, obscene, spam, or otherwise inappropriate for our services.

14. Intellectual Property

Our website and its content, including text, product descriptions, graphics, photographs, logos, trade names, branding, page designs, downloadable materials, and other original content, are owned by or licensed to Sunrise United Corp and are protected by applicable intellectual-property laws.

You may use the website for ordinary personal or authorized business purchasing purposes. You may not reproduce, republish, modify, sell, distribute, or commercially exploit protected content without written permission.

15. Third-Party Services & Links

Our website may link to or integrate with third-party payment processors, shipping providers, social networks, analytics tools, map services, ecommerce platforms, and other third-party services.

Third-party services operate independently and may have their own terms and privacy policies. We are not responsible for third-party content, availability, security, or business practices except to the extent required by applicable law.

16. Privacy & Cookies

Our collection, use, disclosure, and protection of personal information is governed by our Privacy Policy.

Our use of cookies and similar technologies is further explained in our Cookie Policy. These policies form part of the terms governing your use of our website.

17. Disclaimers

To the extent permitted by applicable law, the website, educational content, and services are provided on an “as is” and “as available” basis. We do not guarantee that the website will always be uninterrupted, error-free, secure, or free from technical issues.

Gardening, agricultural, nutritional, or growing information is provided for general informational purposes and is not a substitute for professional agricultural, medical, legal, or regulatory advice where such advice is appropriate.

18. Limitation of Liability

To the fullest extent permitted by law, Sunrise United Corp and its directors, officers, employees, representatives, contractors, and affiliates will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising from the use of the website, products, or services.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable consumer-protection or other laws.

19. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Sunrise United Corp. from claims, losses, liabilities, costs, and expenses arising from your unlawful misuse of the website, violation of these Terms, infringement of third-party rights, or fraudulent activity.

20. Governing Law

These Terms are governed by the laws of the Province of Alberta and the applicable federal laws of Canada, without regard to conflict-of-law principles, except where mandatory consumer-protection laws require otherwise.

21. Complaints & Dispute Resolution

If a concern or dispute arises, we encourage you to contact us first so that we can attempt to resolve the issue promptly and fairly.

If a dispute cannot be resolved informally, the parties may pursue available remedies in accordance with applicable law. Nothing in these Terms is intended to remove rights or remedies that cannot legally be waived.

22. Suspension & Termination

We may suspend or terminate access to an account or service where reasonably necessary to protect customers, our business, our systems, or third parties, or where we believe there has been fraud, abuse, security risk, non-payment, unlawful activity, or a material breach of these Terms.

Termination does not affect rights or obligations that arose before termination, including payment obligations, intellectual-property rights, dispute provisions, or other terms intended to survive.

23. Changes to These Terms

We may update these Terms periodically to reflect changes in our business, products, website, legal obligations, or operating practices. The current version will be posted on this page with a revised “Last Updated” date.

Where required by law, we will provide additional notice or obtain consent before material changes take effect.

24. Contact Information

If you have questions about these Terms and Conditions, an order, or our services, contact our head office: